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Reduce User Churn with AI

Unlock the reasons behind user churn with AI-led user interviews. Gain actionable insights to retain users better.


Boost in survey participation


Increase in response rate


Problem Resolution Speed

Lost Deals ​

Identify the reasons your sales team isn't billing more. Ask customers before they leave and address their concerns to convert them into clients.

Free Trial Churn​

Want to convert more free users to the paid? These insights will empower your product and marketing teams to create a unified and strong user flow.

Retention Boost​

Target the exact reasons why your clients stay or leave. Use their feedback as a powerful guiding your retention and LTV. 

It is not always about the price

Companies lack deep insights into why their SaaS users churn. Using a simple survey, they miss out on insights only possible to find during side-by-side interviews.

Lack of Time 29%
Unrealized Value 63%
User's Workflow Changes 93%
Overwhelming Features 45%
Preference for Competitors 76%

How does Churn Analysis work?

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Power tool for
Your Churn Analysis

Easily Understand Churn Patterns
Key Trends Dashboard Chatty

Gain a clear and comprehensive view of your customer churn trends every day, week, or month. Track the progression of the key themes. Our AI analyzes feedback from your customers, identifying patterns and pinpointing critical moments that lead to churn.

User Quotes on Chatty Screenshot

Don’t wait until customers leave to find out why. Our AI-powered solution allows you to detect early warning signs of churn, enabling you to intervene before it’s too late. By proactively addressing issues, you can resolve problems swiftly, improve customer experiences, and reduce churn rates.

Let Chatty’s AI handle the heavy lifting of conducting and analyzing feedback, saving your team valuable time and resources. Traditional churn analysis methods are time-consuming and costly, but with Chatty, you get precise, unbiased results quickly and efficiently.

Here's What Our Customers are Saying

Use Chatty for More

Conversation Summary

AI does the heavy lifting – capturing all feedback and summarizing it for you in real-time. You also receive a weekly digest on your CSAT so you're always on top of it!

Automated Reports

Our AI reviews every response your CSAT receives and prepares a beautiful, shareable dashboard for you – making complex data simple and actionable.

Adjustments On The Go

You can always customize the AI interviewer to align perfectly with your specific research needs. The shared links stay the same.

Any Language

Chatty speaks almost every language out there – allowing your customers to express themselves in their own words. AI translates everything for your analysis.

Ready to Reduce the Churn?

What is churn analysis?

Churn analysis is the process of identifying and understanding the reasons why customers stop using a product or service. It involves examining various data points to uncover patterns and causes of customer attrition, enabling businesses to develop strategies to retain customers and enhance satisfaction.

To perform churn analysis in Excel, you can follow these steps:

  • Data Collection
  • Data Organization
  • Trend Analysis
  • Segmentation
  • Root Cause Identification


Use Chatty Insights to automate data collection, enhance trend analysis, provide advanced segmentation, and AI-powered root cause identification. All on Autopilot!

User churn rate is a percentage that measures the number of users who discontinue using a product or service within a given time frame. It is calculated by dividing the number of churned users by the total number of users at the beginning of the period and multiplying by 100.

A churn report is a detailed document that outlines customer attrition rates and provides insights into the reasons behind customer churn. It includes metrics such as churn rate, the number of churned customers, and trends over time.

The report helps businesses understand customer behavior, identify at-risk segments, and develop strategies to improve retention. Visual elements like graphs and charts are often used to make the data more accessible and actionable.

Many of our clients begin to see valuable insights and improvements within the first few weeks of implementation. The exact timeline can vary depending on the volume of feedback and the specific actions you take based on our AI’s recommendations.

Yes, one of the key benefits of Chatty Insights is its ability to identify early warning signs of churn. This allows you to take proactive measures to address issues before they lead to customer losses.

We offer comprehensive support options, including a knowledge base, live chat, email support, and personalized onboarding sessions. Our team is dedicated to helping you get the most out of Chatty Insights.

Having any questions?
Schedule a call to discuss your specific needs.