Reduce User Churn with AI
Unlock the reasons behind user churn with AI-led user interviews. Gain actionable insights to retain users better.
10x
40%
3x
Lost Deals
Identify the reasons your sales team isn't billing more. Ask customers before they leave and address their concerns to convert them into clients.
Free Trial Churn
Want to convert more free users to the paid? These insights will empower your product and marketing teams to create a unified and strong user flow.
Retention Boost
Target the exact reasons why your clients stay or leave. Use their feedback as a powerful guiding your retention and LTV.
It is not always about the price
Companies lack deep insights into why their SaaS users churn. Using a simple survey, they miss out on insights only possible to find during side-by-side interviews.
How does Churn Analysis work?
Create Interview
Choose between Easy and Full customization modes, setting the right tone for the interview.
Integrate
Embed Chatty into your exit process as the last step before canceling the subscription.
Easily Understand Churn Patterns
Gain a clear and comprehensive view of your customer churn trends every day, week, or month. Track the progression of the key themes. Our AI analyzes feedback from your customers, identifying patterns and pinpointing critical moments that lead to churn.
Mitigate Churn by Addressing Issues Before They Escalate
Don’t wait until customers leave to find out why. Our AI-powered solution allows you to detect early warning signs of churn, enabling you to intervene before it’s too late. By proactively addressing issues, you can resolve problems swiftly, improve customer experiences, and reduce churn rates.
Save Time and Resources with AI Automation
✨
Let Chatty’s AI handle the heavy lifting of conducting and analyzing feedback, saving your team valuable time and resources. Traditional churn analysis methods are time-consuming and costly, but with Chatty, you get precise, unbiased results quickly and efficiently.
Here's What Our Customers are Saying
Use Chatty for More
Conversation Summary
AI does the heavy lifting – capturing all feedback and summarizing it for you in real-time. You also receive a weekly digest on your CSAT so you're always on top of it!
Automated Reports
Our AI reviews every response your CSAT receives and prepares a beautiful, shareable dashboard for you – making complex data simple and actionable.
Adjustments On The Go
You can always customize the AI interviewer to align perfectly with your specific research needs. The shared links stay the same.
Any Language
Chatty speaks almost every language out there – allowing your customers to express themselves in their own words. AI translates everything for your analysis.
Ready to Reduce the Churn?
What is churn analysis?
Churn analysis is the process of identifying and understanding the reasons why customers stop using a product or service. It involves examining various data points to uncover patterns and causes of customer attrition, enabling businesses to develop strategies to retain customers and enhance satisfaction.
How to do churn analysis in Excel?
To perform churn analysis in Excel, you can follow these steps:
- Data Collection
- Data Organization
- Trend Analysis
- Segmentation
- Root Cause Identification
Use Chatty Insights to automate data collection, enhance trend analysis, provide advanced segmentation, and AI-powered root cause identification. All on Autopilot!
What is a user churn rate?
User churn rate is a percentage that measures the number of users who discontinue using a product or service within a given time frame. It is calculated by dividing the number of churned users by the total number of users at the beginning of the period and multiplying by 100.
What is a churn report?
A churn report is a detailed document that outlines customer attrition rates and provides insights into the reasons behind customer churn. It includes metrics such as churn rate, the number of churned customers, and trends over time.
The report helps businesses understand customer behavior, identify at-risk segments, and develop strategies to improve retention. Visual elements like graphs and charts are often used to make the data more accessible and actionable.
How long does it take to see results with Chatty Insights?
Many of our clients begin to see valuable insights and improvements within the first few weeks of implementation. The exact timeline can vary depending on the volume of feedback and the specific actions you take based on our AI’s recommendations.
Can Chatty Insights help with proactive churn prevention?
Yes, one of the key benefits of Chatty Insights is its ability to identify early warning signs of churn. This allows you to take proactive measures to address issues before they lead to customer losses.
