There is a Story Behind Every CSAT score.
Discover yours today – AI interviewer enables your customers to explain their CSAT rating in their own words, in any language.
10x
More CSAT survey participants
40%
Higher response rate
3x
Does Your CSAT Score Tell the Whole Story?
70%
The CSAT Score measures customer satisfaction through survey responses, over 70% of businesses use the score to improve services and retain customers.
Old CSAT
The old CSAT gets you the score but rarely gets you the explanation behind the score – so you’re left guessing.
- Low participation rates
- Low response rates
- Static survey
- Time-consuming multi-language support
- Only 1 surface-level question
Next-Gen AI CSAT
The new generation CSAT focuses on the WHY behind the rating – so you can stop guessing and start acting.
- 10x higher participation rates
- 40% higher response rates
- Short conversation
- Easy multi-language support
- Meaningful questions and follow-ups
AI CSAT That Reveals More Than Just Numbers
How satisfied are you with our product/service?
Initiate
It starts off as a normal CSAT.
Engage
AI chats with your customer.
You can finally understand your CSAT at any scale, in any language, fast. Discover your customer needs and pains – and make your customers feel heard!
How To Share an AI CSAT?
The same way you would share your old CSAT! Flexibly use Chatty in your customer emails, inside of your digital product, on your website, and more.
Here's What Our Customers are Saying
Use Chatty for More
Conversation Summary
AI does the heavy lifting – captures all feedback, and summarizes it for you in real-time. You also receive a weekly digest on your CSAT so you're always on top of it!
Automated Reports
Our AI takes a look at every response your CSAT got and prepares a beautiful shareable dashboard for you – making complex data simple and actionable.
Adjustments On The Go
You can always customize the AI interviewer to align perfectly with your specific research needs, the shared links stay the same.
Any Language
Chatty speaks almost every language out there – now your customers can express themselves in their own words. AI translates everything for your analysis.
Ready to take your CSAT to the next level?
What is AI CSAT?
AI CSAT is an advanced customer satisfaction tool that uses artificial intelligence to not only collect numerical satisfaction scores but also engage customers in conversational feedback to understand the reasons behind their ratings.
How does AI CSAT differ from traditional CSAT tools?
Unlike traditional CSAT tools that only gather numeric scores, AI CSAT initiates a conversation with the customer to delve deeper into their experiences and sentiments, providing richer, actionable insights that go beyond simple metrics.
Will my customers actually respond to AI?
Think of it this way – if you used to send your customers a typical CSAT form before, you’re now sending them a fun conversation with our AI CSAT. It makes the interaction engaging for the customer, as AI understands what they shared, and asks meaningful follow-ups about it.
Can AI CSAT be integrated with existing customer service platforms?
Yes, AI CSAT is designed for easy integration with a variety of platforms including CRM systems and customer success tools to ensure seamless operation within your current customer success stack.
Can AI CSAT help in personalizing customer interactions?
Absolutely. By understanding the specific reasons behind each customer’s feedback, marketers can tailor communications and offers to meet individual expectations and preferences, enhancing personalization and improving overall customer engagement.
As a founder, how can I justify the ROI of implementing AI CSAT?
Implementing AI CSAT directly contributes to improved customer insights, enhanced decision-making, and reduced churn, all of which positively impact your bottom line. Additionally, the efficiency of AI-driven conversations can reduce your operational costs by decreasing the need for manual follow-ups.
